Returns
Would you like to send something back? No problem! The returns process at KHE is simple and straightforward. Just follow the instructions below.
This is how you return your order to us:
1. fill out the contact form so that we can send you your return label by e-mail.
2. Print out the return form and enclose it with your return shipment or send it to us by e-mail.
You can find the return form here.
If you would like to send us the return form by e-mail, please send it to service@khebikes.de
3. Pack the items in a box.
In principle, all our products can be returned to us during the return period. The decision as to whether you receive a free return label is made by our service employee on an individual basis.
Please make sure that the returned products are well packaged so that no damage occurs and we can refund you the full amount.
If you would like to return a BMX bike, take a look at our workshop video on BMX packing .
4. Hand in the parcel at the post office.
You will receive a DHL return label from us, which you can then hand in at your nearest post office.
5. Wait for our feedback.
Upon receipt and inspection of the returned items, your refund will be processed within 5 working days. The refund will be made to the original payment method (unless you paid by credit card). If you paid by credit card, please enter your IBAN on the return form so that we can refund the purchase amount.